In pursuit of environmentally friendly operations, the Group has invested substantially in technologies that reduce the need to set up brick and mortar structures. It has also minimised the use of paper and related stationery as the move towards completely paperless banking concept gathers momentum. The Group encourages its customers to embrace the eco-friendly paperless approach by making use of its platforms which include mobile banking apps, internet banking and cashless transactions through POS and ATMs. The Group now has a vibrant social media presence that has increased engagement with local and diaspora communities. Plans are at an advanced stage to launch a refreshed website and a customer contact centre designed to further minimise trips to the bank and increase economic activity.