The alignment of brand values with staff personal values is critical in the effort to sustain positive interactions with society at large. In this regard ZB has come up with the ZB Way of doing things that focuses on improving grooming, etiquette and diplomacy. To further enhance skills ZB runs a fully fledged training school. The year 2017 will see heightened engagement programmes designed to enhance the two brands in order to achieve greater effectiveness and further success. Staff wellness and that of their families is also of concern to us. As such the Group provides a staff clinic and has appointed doctors to take care of their health requirements. A wellness program will be launched in 2017 that will empower staff and will also be rolled out to our customers.