Complaints and Feedback Mechanism
Qupa Microfinance’s main focus is to create un-paralleled value for its customers.
We aim for the highest standards of customer service and we proactively solicit for your feedback in order to gauge how well we performing.
If you have any complaints or concerns about Qupa Microfinance or its staff members, kindly register them in the complaints register at the writing table and we will respond. You don’t have to write your name but your contacts are necessary as they enable us to fully understand your concerns as well as give you the necessary feedback.
Alternatively you may;
- Ask to speak specifically to the Client Acquisition Manager or call the QUPA Headoffice on the following numbers: 08677002001 or 0242 777780-1
- You can also send an email to lkamwanza@zb.co.zw or jtsokodayi@zb.co.zw
- Fill in a complaints form provided.
In the event that you remain unhappy with the complaint outcome, you may escalate the matter by writing to the following address; The Registrar of Microfinance Institutions Reserve Bank of Zimbabwe 80 Samora Machel Avenue P O Box 1283 | Harare
Qupa Microfinance Ltd is a registered Microfinance Institution regulated by the Reserve Bank of Zimbabwe.
